FAQ

General FAQ

If I hire you, can you guarantee that I will stay pest-free?

We stand by our work at Accurate Pest Control and are confident in our quality of work and depth of experience. We also offer various warranties to back our confidence in our work. With that being said, it is imperative that the homeowner is an active participant in our plan of action. This means allowing us to do what we do best and ensure you comply with all our recommendations when we are not on site. We take pride in being fully transparent with our customers and will never guarantee you an outcome if we do not fully believe it to be possible.

Do you only work with residential clients, and if not, what can you offer me as a property owner and small business?

Accurate Pest Control provides a wide range of services to residential clients as well as commercial clients. As our business has grown, we have developed service plans and contracts with hospitals, manufacturing sites, warehouses, and developers. No job is too big or too small.

Are you licensed?

Yes, Accurate Pest Control is a NYS-registered pest control company, and our technicians are licensed. Our New York State licenses include mold remediation, pest control, and nuisance wildlife services.

Are you insured?

Yes, New York State requires a registered pest control company to be fully insured.

Is Accurate Pest Control a locally owned business or owned by a larger corporation?

We take pride in being both locally and family-owned and operated. The mindset drives us that the work we put into our community benefits everyone who inhabits it.

What makes Accurate Pest Control different from the rest?

Accurate Pest Control is a fully licensed and insured, family-owned and operated business. The team has a combined depth of experience totaling over 60 years and welcomed the second generation into the organization. We treat every customer as a priority. We have trained and developed our technicians so that, when we send them into your home, we are confident they are treating you like our own friends and family

Do you offer payment options?

We can offer payment plans depending on the type of service and the costs associated with the service. We do our best to accommodate our customers’ needs in all areas of their life.

What areas do you service?

We proudly service the NY capital region as well as a 60-mile radius around the capital region.

What makes your company different from the others in the area?

We believe in seeing our work through from start to finish. We don’t just get rid of the problem; we aim to ensure it doesn’t happen again. Because we are family-owned and operated, we treat our customers as an extension of our own family. This means providing exclusion and/or disinfecting services for your home or business structure if needed to eradicate the problem. We also believe that knowledge is power. We educate our staff and our customers on the issues they are dealing with, covering possible origins, food sources, and short- and long-term solutions.

What is your cancellation policy?

Any ongoing service/contracts Accurate provides can be canceled at any time, for any reason.

Mold

Are you licensed and insured for Mold Remediation?

Yes, we are a NYS Licensed Mold Remediation Company and fully insured to the necessary NYS Requirements.

What is the difference between a Mold Assessor and a Mold Remediator?

A NYS Licensed Mold Assessor is licensed to perform the initial inspection and assessment report to verify if you have mold and are aware of the necessary steps for the remediation. The Licensed Mold Remediator is licensed to perform the work to remediate the mold.

What types of treatment do you offer for mold remediation?

We offer treatments based on many factors, including but not limited to the mold’s location, the material the mold growth is on, and ventilation of the affected area.  Our mold remediator will determine the necessary treatment upon inspection.

Can we be in the house during the remediation process?

We prefer that any residents and/or pets are gone during this process, but other arrangements can be made if you are unable to accommodate this request.

Can you perform the moisture corrections that need to be done?

Yes. Moisture corrections can range from installing vents and opening the soffits, temperature and humidity control module fans, sump pumps, dehumidifiers, French drains, and more.

Pest Control

Do you offer green/organic pest control solutions?
Yes, we can provide organic solutions for many treatments. Click here to learn more about each product:
Can I request the same technician?

Yes, if you prefer the same technician, all you have to do is make a request, and we will make it happen!

If you treat the inside of my home, are the solutions used both child and pet-friendly?

We make it our mission to create a safe environment for your kids and pets when dealing with pests.  The steps we need to take to effectively treat the problem, including what products we will need to use around your children and pets, will be discussed with you by your technician before starting the process.

Do you have plans that can cover multiple services bundled together, such as ants and rodents?

Absolutely! Should a new problem arise for an existing client, we can bundle the additional services into a competitive and customized package.

What do I do if I suspect I have bed bugs?

If you suspect you are dealing with bed bugs, contact Accurate Pest Control immediately. Bed bugs cannot be handled or treated with do-it-yourself methods, and they can very quickly escalate into a significant problem.

How can I avoid getting bed bugs?

With bed bugs, prevention is critical. For example, when returning from a trip, be aware that bed bugs could be on your clothes or luggage. Wash all items, and leave your luggage outside.

I think I found a bed bug, but it isn't in my bed. Is that possible?

Despite the name, bed bugs can be found anywhere, including chair cushions, sofas, and even behind electrical outlets or picture frames. You can find a bed bug anywhere you see an ordinary bug.

Is it true that you can have an allergy to cockroaches?

Cockroaches (specifically their saliva, droppings, or decomposing bodies) are among the top culprits in triggering asthma and allergy symptoms, especially in children. Accurate Pest Control can inspect, treat, and exclude cockroaches so you can be rest assured this does not become an issue for you and your family.

What happens if I need service after hours?

We understand that pests and wildlife do not work around your schedule. Because of that, we offer 24/7 emergency response. Simply call the office number at 518-374-0357, and if no one answers, leave a detailed message, and Accurate will respond as soon as possible.

What forms of payment do you accept?

We accept checks, cash, Visa, Master Card, Discover, and American Express

Do I have to sign a contract?

We offer various contracts that range from one-time services to annual contracts.

Any contracts signed can be canceled at any time for any reason.

Wildlife

We have some damage on our roof and chimney from nuisance wildlife. Can you help with the repairs after treatment?

Absolutely! Our team of restoration technicians can do anything from chimney reconstruction to repairing drywall and painting. We can provide a detailed estimate upon request.

Do you clean up the droppings from the wildlife?

Yes, we offer clean-up services for wildlife droppings and nesting debris inside the structure. We believe in keeping you safe and healthy from start to finish.

Do you offer humane trapping?

We offer live, hav-a-hart traps for trapping and relocating wildlife animals such as grey squirrels, skunks, opossums, raccoons, chipmunks.

Do you offer any guarantees in the event the wildlife comes back?

We offer various warranties for exclusion performed by Accurate Pest Control in the event your wildlife critters return.

AccuShield

What is AccuShield?

AccuShield is a custom-built proprietary barrier system build to protect your home or commercial structure from pests and nuisance wildlife. The Accurate Pest Control experts will evaluate the structure and locate areas where pests and nuisance wildlife can gain entry. A complete evaluation is performed and reviewed with the homeowner or business owner, and a course of action is determined.

Why Choose AccuShield?

AccuShield is more than just barrier control. Your home or commercial structure may have been damaged due to long-term infestations. At Accurate Pest Control, we don’t just temporarily fix the problem. A complete clean-up can be performed, including external structural damage to soffits, gutters, siding, roofing, and interior damage to the insulation and drywall. We can repair and treat damage from nuisance wildlife and pests.